Frequently Asked Questions

Yes! Hijafera ships to selected international destinations, including Malaysia and other supported countries. Available shipping options and delivery fees will be displayed during checkout.

Delivery times depend on your location and the shipping method selected. Orders are typically processed within 1–3 business days. International delivery may take approximately 3–10 business days, depending on the destination and courier service.

Once your order has been shipped, you will receive tracking information via email or WhatsApp, allowing you to monitor your package until it arrives.

We accept available payment methods displayed securely during checkout. Payment options may vary depending on your country and location.

Yes. We take customer privacy and payment security seriously. Your personal information is handled securely, and we use trusted payment providers to process transactions.

Please refer to the size guide available on each product page before placing your order. We recommend checking your measurements carefully to find the best fit.

We do our best to display product colors as accurately as possible. However, slight color variations may occur due to lighting conditions, photography, and differences in screen displays.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If you receive an incorrect or damaged item, please contact our customer support team immediately and provide your order number along with clear photos or videos of the item and packaging. We will review your case and assist you with the appropriate solution.

Returns and exchanges are subject to our return policy. Items must generally be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact. Please contact our customer support team before returning any item.

International orders may be subject to customs duties, import taxes, or additional fees depending on the regulations of the destination country. These charges, if applicable, are generally the responsibility of the customer.

You can contact our customer support team through WhatsApp, email, or the contact options available on our website. We aim to respond as quickly as possible during business hours.